Yes, we will be continuing to ship to NZ from frankie4.com which houses our full range. You will still be able to shop new season releases, as well as sales and promotions.

Our global site at frankie4.com.

Yes, any orders placed up to this date will ship domestically from New Zealand. Any orders placed on or after 9 May, 2025 will ship from Australia

Free on orders over $350AUD or $20AUD for orders below this value.

If your order is below $1,000NZD, you will be exempt from customs fees. If your order is above this value, you can estimate your duties here.

To return an international order, please make sure to lodge your return through the 'Start Your Online Return' button here.

 Please then return your order to 260 Moggill Road, Indooroopilly 4068, QLD, Australia. Please keep in mind that international return postage is at the customers expense. We strongly recommend using a tracked postal service.

All active gift cards and store credits will be converted to AUD (as at currency conversion on 9 May, 2025) and transferred to our global website at frankie4.com. You will be notified once this has been completed.

Yes, if you are currently subscribed to our New Zealand email and SMS communications, you will continue to receive emails from us in accordance with our Privacy Policy. You are able to opt out at any time.

Not to worry, we will transfer your health professional / educator privilege status through to our Australian store. You can expect to receive a new discount code to redeem your 10% offer on 9 May, 2025.