Online Returns Policy

The FRANKiE4 team is here for you to ensure our footwear provides you with the best fit possible. If, for any reason, your FRANKiE4s aren’t the perfect fit, please get in touch!

Talk to one of our Sole Savers for expert fitting tips, Custom Fit pack assistance and styling tips.  

We can arrange an online credit notes so you can return your FRANKiE4s for the correct size or style, from the comfort of your own home.

Looking for styling advice?

Our community of FRANKiE4 followers are the best source of styling advice! Take a look at our Instagram page to see styling videos, outfit inspiration and great tips for everything FRANKiE4.

Need assistance with sizing?

If your size needs adjusting slightly, see our Sizing Guide to find your correct size, and select ‘credit note’ to return the incorrect size.

Custom Fit pack

If you find your new FRANKiE4s are too loose or too tight, and they came with our patented Custom Fit Pack, we have a solution for you! Included in most of our enclosed styles is a small bag of removable footbeds, made for adjusting the fit of your FRANKiE4 shoes.

Have any further questions?

We have a team of expert Sole Savers available to answer any questions.  Contact us via phone, email, in-store or through our online chat.  Or, read our Frequently Asked Questions.

1300 721 898

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Need to request for a credit note or online return?  

If you purchased something on our website or in one of our concept stores that isn’t quite right, we’re happy to offer an online credit note or full refund for most footwear, provided they are in an as new and unworn condition.

As a result of the COVID-19 outbreak, we have extended our returns policy to 45 days.

If you purchased your FRANKiE4s through one of our amazing stockists, please contact them directly to organise your return.

Should you need an extension or have an inquiry please email: