Always make sure you protect your shoes.

We would love our FRANKIE4’s to stay perfect forever but they’re designed to be worn and with wear leather begins to show signs of age - one of its many beautiful characteristics. Unfortunately not all stains can be fixed and some, like spilt liquids, oil and even water stains from heavy rain can be extremely difficult to remove. If a stain soaks into the leather, chances are that you can’t save your shoes. The best way to help prevent this is by using a high quality waterproof protector that is specifically designed for each leather. Ensure you spray prior to wear and maintain regularly throughout wear.

Please note these are general guidelines and FRANKIE4 will take no responsibility as a result from following these suggestions.

For advice on cleaning your workwear sneakers in COVID-19, read here

Prior to wearing your new shoes, we recommend spraying them with a high quality leather waterproofing spray. Continued use of waterproofing spray will maintain the best result.

For the treatment of scuffing and marks we recommend sourcing a high quality rejuvenating polish. To get the correct match for your pair of coloured FRANKIE4s it is suggested taking your shoes to a bootmaker to find a suitable colour match.

For all products used on your shoes, please ensure you follow the instructions.

Prior to wearing your new shoes, we recommend spraying them with a high quality leather waterproofing spray. Continued use of waterproofing spray will maintain the best result.

For the treatment of scuffing and marks we recommend sourcing a high quality rejuvenating polish. To get the correct match for your pair of coloured FRANKiE4s it is suggested taking your shoes to a bootmaker to find a suitable colour match.

For all products used on your shoes, please ensure you follow the instructions.

Metallic Leather is a delicate material, it is created through bonding a metallic foil with the underlying leather.

We recommend spraying your shoes with a high quality waterproofing spray. Continued use of waterproofing spray will maintain the best result.

We love metallic leathers! BUT, like all metallic finishes, with time and abrasion, some surface finishing may be lost. If the foiling is scratched or scuffed it will expose the leather underneath. While with most non-metallic smooth leathers these can be covered with a coloured polish, there is no process we know of to re-foil a metallic shoe. Unfortunately, if the shiny stuff is scuffed off... it's off for good.

The best maintenance you can do is be that little bit more careful when wearing your metallic shoes so you don't scratch or scuff them!

Metallic Leather is a delicate material, it is created through bonding a metallic foil with the underlying leather.

We recommend spraying your shoes with a high quality waterproofing spray. Continued use of waterproofing spray will maintain the best result.

We love metallic leathers! BUT, like all metallic finishes, with time and abrasion, some surface finishing may be lost. If the foiling is scratched or scuffed it will expose the leather underneath. While with most non-metallic smooth leathers these can be covered with a coloured polish, there is no process we know of to re-foil a metallic shoe. Unfortunately, if the shiny stuff is scuffed off... it's off for good.

The best maintenance you can do is be that little bit more careful when wearing your metallic shoes so you don't scratch or scuff them!

Metallic Leather is a delicate material, it is created through bonding a metallic foil with the underlying leather.

We recommend spraying your shoes with a high quality waterproofing spray. Continued use of waterproofing spray will maintain the best result.

We love metallic leathers! BUT, like all metallic finishes, with time and abrasion, some surface finishing may be lost. If the foiling is scratched or scuffed it will expose the leather underneath. While with most non-metallic smooth leathers these can be covered with a coloured polish, there is no process we know of to re-foil a metallic shoe. Unfortunately, if the shiny stuff is scuffed off... it's off for good.

The best maintenance you can do is be that little bit more careful when wearing your metallic shoes so you don't scratch or scuff them!

Patent leather doesn't require waterproofing, however over time patent leather can dry and crack.
To prevent this we suggest sourcing a high quality leather conditioner specifically designed for patent leathers – Patent leather needs a specific type of polish, known as lack polish, which helps the conditioner to penetrate the patent layer and soak into the leather.
Please ensure you read the product instructions prior to using on your shoes.

To remove marks we find the use of non scented baby wipes or an eraser to be effective.

Your Sole Hero^TM Footbeds are leather lined! With significant wear they will absorb moisture and may, for some, become smelly. We find baby wipes do the trick to clean and freshen them! If you have wiped them down with baby wipes, leave them out in a shaded area to dry.

A little trick ... for your enclosed FRANKIE4 styles, pop a sockette over the footbeds. This will create a barrier between you and the footbeds. You can then slip them off to wash, leaving your footbeds fresh!

Your FRANKIE4 Sole Hero^TM Support Footbeds are made from Polyurethane. This is our product of choice due to its ability to bounce back and provide you with cushioning and support. If you are finding your footbeds have compressed and are flattening out, it is an indication that you may need to treat yourself to a fresh pair of FRANKIE4s!

Some of our styles have soles made out of Polyurethane. The features of this compound enable us to create a dual density sole that is lightweight, offers stability and cushioning. It's an ideal material to give foot comfort and that is why it is our material of choice! To have the benefits of a soft and stable material, the material does come with an expiry date. The sole will show the effects of deterioration over time, whether they are worn often or stored in a cupboard.

Though Polyurethane wears well, it doesn't like being shut away in a box. It might sound obvious, but the fact is our shoes are designed to be worn. So wear them and enjoy!

Styles that have a white coloured polyurethane sole can be prone to marking due to the soft porous nature of the compound and the simple fact that, being white, marks will show. We find a damp Chux Magic Eraser or a normal eraser does the trick to clean off scuffs on the sole. Alcohol wipes are good for the more stubborn marks on soles. Be mindful not to wipe the leather as it may mark it or remove its colour.  

Your Sole Hero^TM Footbeds are leather lined! With significant wear they will absorb moisture and may, for some, become smelly. We find baby wipes do the trick to clean and freshen them! If you have wiped them down with baby wipes, leave them out in a shaded area to dry.

A little trick ... for your enclosed FRANKiE4 styles, pop a sockette over the footbeds. This will create a barrier between you and the footbeds. You can then slip them off to wash, leaving your footbeds fresh!

Your FRANKiE4 Sole Hero^TM Support Footbeds are made from Polyurethane. This is our product of choice due to its ability to bounce back and provide you with cushioning and support.

The Functional Footbeds are leather lined! With significant wear they will absorb moisture and may, for some, become smelly. We find baby wipes do the trick to clean and freshen them! We find wiping them down with baby wipes and allow to air in a shady place is very effective.

For styles which come with our registered design Gel Forefoot Cushions, before applying the gel cushions, test the position within the shoe to confirm your preferred fit. Should you plan to continue to use the gel cushion, remove the back film and apply.

Once the gel cushions have been stuck down, they do not peel off easily, this is to ensure they stay in place. If they have been stuck into the shoes, please note it may impact our Returns Policy.

Gel Forefoot Cushions are designed specifically for the styles they come with. It is not recommended to use these gel cushions with any other styles.

Prior to wearing your new shoes, we recommend spraying them with a high quality waterproofing spray specifically designed for this type of leather. Continued use of waterproofing spray will maintain the best result.

To clean off any pesky marks, first use a nubuck/suede brush or block to get rid of any excess dirt, making sure you work gently into the leather in the same direction. To help revitalise, try using a nubuck/suede reviver or shampoo. Please ensure you read the product instructions prior to using on your shoes.