For orders placed during Black Friday (23 - 24 November, 2023):

Please allow up to 5 business days for your order to be dispatched. This timeframe is due to the volume of orders we're receiving during The Black Friday Sale—we anticipate all sale orders to be dispatched by the end of Monday 4 November, 2023.

For orders placed 25 November - 1 December:

Please allow 5 business days for your order to be dispatched. We are experiencing extended dispatch timeframes due to the volume of orders being dispatched from Black Friday. We expect your order to ship by Monday 4 November, 2023.

The busy Christmas & New Year period is quickly approaching. To give your order the best chance of delivery before Christmas, ensure you've completed your purchase before Friday 15th December. 

We offer complimentary shipping on all NZ orders over $100. Orders under $100 will incur a $10 shipping fee.

Once your order has been dispatched, standard shipping timeframes throughout New Zealand are generally 2-5 business days, however, may differ based on your location and during peak periods.

Once your order has been packed and dispatched to Castle Parcel, you will receive an email with tracking details so that you can follow the delivery of your new shoes. Enter your tracking number into the barcode section here.

At this stage we are unable to offer International Shipping through our NZ Store. Head over to our AU Store (frankie4.com) for complimentary INTL Shipping on all orders over $100AUD.

If you have any further queries about our shipping policy, or your delivery, please reach out to our dedicated Customer Care Team. We are available via live-chat, email, phone or social media.