Yes! To view our sizing guide and fitting tips head here

All FRANKIE4 footwear is based on standard US sizing. The US sizing guide is consistent with New Zealand, Australian and US sizing.  Head here to check out our sizing guide.

Yes! Most closed toe FRANKIE4 styles come with our Sole Saver™️ pack so that you can achieve a tailored fit each and every time. If you have a wider foot, try our half-length footbed. This footbed offers the same heel and arch support as our full-length footbed, while allowing you some extra room at the forefoot. Check out our video on how to achieve a wider fit here.

Wanting a slide or sandal? Most of our open toe styles are designed with a ‘B’ width fitting. We do suggest trying out the pair you like as the upper can affect how the shoes fit. We also offer a range of slides and sandals that feature an adjustable upper to accommodate a wider fit. 

If you would like help choosing a particular style for your foot type we’re here to help.
info@frankie4.co.nz | 1300 721 898 | Live Chat
Book in with our team for a personalised shopping experience virtually… Book Here

Yes! Most closed toe FRANKIE4 styles come with our Sole Saver™️ pack to ensure that you can achieve a tailored fit each and every time. Simply place a forefoot cushion, found in your Sole Saver™️ pack under the full-length footbed, towards the front of the shoe. This cushion will secure your foot and provide a snugger fit. Check out our video on how to achieve this here.

Most of our open toe styles are designed with a ‘B’ width fitting. We do suggest trying out the pair you like as the upper can affect how the shoes fit. We also offer a range of slides and sandals that feature an adjustable upper to accommodate a narrow fit.

If you would like help choosing a particular style for your foot type we’re here to help.
info@frankie4.co.nz | 1300 721 898 | Live Chat
Book in with our team for a personalised shopping experience virtually… Book Here

Most flat or low heeled FRANKIE4 styles that feature a removable footbed will accommodate an orthotic.
Read more about which styles we recommend are best for fitting orthotics here!

It is important to ensure the laces and straps are done up nice and firm, (make sure you’re comfortable, of course). This will help to secure the shoe to your foot.

If you have purchased an enclosed toe style which comes with our Sole Saver™️ pack, you can use a forefoot cushion under the full-length footbed towards the front of the shoe. This will help to shift your foot into the back of the heel counter which in turn can help to minimise heel movement.

We’re here to help | info@frankie4.co.nz | 1300 721 898 | Live Chat

Orthotic friendly slides and sandals can become quite ‘chunky’. Our designers (including Podiatrists) have designed styles that will give you the support you crave without the bulk.

On the surface, some of our sandals may look flat, but the support and comfort is packed in there through our dual and triple layer support and cushion system. Soft and smooth cushioning on top, with a firm and contoured layer on the bottom to help support the heel and arch.

Read more about our Sole Hero™️ footbeds here.

FRANKIE4’s are made with high-quality leathers. Any natural material, like leather, will conform and mould to areas that are under pressure. So yes, the shoes will soften and mould with wear like any leather shoe.

Founded by Podiatrists, our footwear is designed with body mechanics in mind, with the aim to alleviate and prevent heel and arch pain, plantar fasciitis, and forefoot pain. 

Read more about our Sole Hero™️ Footbeds here. 

Styles that include our Sole Saver Pack™️, enables you to adjust the footbed set up to provide you with additional space at the toe box, giving the bunion some extra room to sit in. Simply remove the full-length footbed and replace with the half-length footbed to allow for some more space.

Most enclosed toe styles also feature our hidden soft foam lining placed within the toe box area of the shoe which helps to reduce any friction in the area where your bunion may be.

If you would like help choosing a particular style for your foot type we’re here to help.
info@frankie4.co.nz | 1300 721 898 | Live Chat

We love the feedback we receive from our FRANKIE4 community who travel in our footwear. 

We would recommend a pair of our sneakers for travelling where you plan on lots of walking. Do keep in mind, due to the soft materials and leather uppers, FRANKIE4’s have not been designed for off track walking and our leather styles are not waterproof.

Check out our sneakers here.

Tambo is your new go to shoe for light to moderate exercise. Suitable for your morning power walk to a light jog!

Shop our Active collection now here!

Included with Tambo is all you need to adjust the fitting to suit your foot type and desired feel under foot. 

Choose our cushioned FRANKIE4 Lite footbed for a soft, minimalist feel, or the FRANKIE4 Sole Hero™️ footbed for a more supported feel. The pack also includes a set of forefoot cushions so you can achieve your best fit. 

To learn more about the Custom Control pack, read here.

Resetting your password is super easy! Simply click the “forgotten password” button next to the sign in button when logging into your account. This will send an email to your account email address with a link to reset your password.

To create an account, head to the person icon found in the top right-hand corner and select “Create Account”. Fill out your details and you’re ready to shop for your new Sole Mates!

Our warehouse aims to pick and dispatch orders on the same day (in busier periods it is a little longer).

As a result of this, the details of the order are sent through straight away once you place your order. In most cases, we are unable to alter or cancel orders once they have been sent through. 

If you have made a mistake on your order please do get in touch and one of our customer care team will do what they can to assist you.

info@frankie4.co.nz | 1300 721 898 | Live Chat

Once your order has been placed, in most cases we are unable to change the shipping details. 

However, you will receive your tracking information once your order has been dispatched. If there are any errors, please email info@frankie4.co.nz

If you are not at home when your order is on board for delivery, it will be re-directed back to your local post office for collection. We are unable to leave parcels unattended for security reasons.

We accept Visa, Mastercard and Afterpay.

To learn more about AfterPay, read here!

We offer FREE standard domestic shipping for all orders over $100! Orders under $100 will incur a $10 shipping fee.

At this stage we are unable to offer International Shipping through our NZ Store. Head over to our AU Store for free INTL Shipping on all orders over $100AUD!

Please allow 3–5 business days for your order to be processed and dispatched from our warehouse.
Once your sole mates are on their way with Courier Post, you will receive tracking information via email. You can follow the delivery of your order here.

Yes! All New Zealand orders are dispatched through Courier Post, with a tracking number. Your tracking number will be emailed to you once your order has dispatched from our warehouse. If you didn't receive a tracking number, please email our customer care team at info@frankie4.co.nz

FRANKIE4 currently has 8 concept stores in Australia - Brisbane, Sydney, Melbourne and Adelaide.

We also have over 15 stockists across New Zealand.

Our Customer Care team online aren't able to process orders over the phone. 

If you would like assistance in placing an order, you can always connect with our customer care team via a virtual shopping assistant appointment. Click here to find out more.

Our customer care team are here to help if you have any questions: info@frankie4.co.nz | 1300 721 898 | Live Chat

We don’t do pre-orders on all styles. If the style you’re after doesn’t have a ‘Pre-order’ sticker on the page then it won’t be available for this. If the style or size you are after is sold out, you can sign up to be notified when it is restocked. Simply click on ‘Can’t find your size’ under the size chart and follow the prompts to be notified.

If the size or style you’re after isn’t available, click the ‘Can’t find your size?’ link under the style you’re after to be notified when this is restocked.

If you can’t find this link on the product page, please get in touch with our Customer Service team to find out if it will be restocked.

info@frankie4.co.nz | 1300 721 898 | Live Chat

All our prices are listed in New Zealand Dollars.

Yes! We offer eGift Cards. You can purchase an eGift card here!

Our eGift Cards are available from $50 up to $300. You are able to purchase multiple vouchers at one time.

No sorry, our discount vouchers cannot be redeemed in conjunction with one another.

No, sorry. All proceeds of our socks and sockettes go to Brain Tumour Support NZ, so we don’t accept discount vouchers towards their purchase. If you have a store credit or eGift card this can be used to purchase socks and sockettes.

Unfortunately, if your voucher has expired we are unable to make any extensions.

Unfortunately, if your voucher has expired we are unable to make any extensions.

Our discount vouchers are only redeemable on full price footwear purchases.

Our discount vouchers are only redeemable on current, in stock styles. If the style you are wanting is out of stock and your discount voucher is about to expire, we unfortunately are unable to extend or honour it when the stock does come back in.

Yes! To register for our health professional privilege head here.

We make our shoes from a variety of beautiful leathers and materials. They will need care to ensure their longevity.

Please visit our care page here for details on how to look after your shoes.

No, sorry. Our footbeds are included as a pack with our footwear. If your footbeds need a little freshen up, read some tips on our care here.

Yes, we suggest you waterproof (most) of our styles prior to wear. For more information on how to care for your shoes, visit our care page here.

Despite temptation to place your dirty shoes in the washing machine, we definitely would not recommend this.

Leather is a hydrophobic material meaning it does not react well with water. This combined with the spin of the washing machine can both irreparably damage the leather and structure of your shoes.

If your shoes have become dirty, we'd recommend brushing all loose dirt off with a soft cloth or brush and then using Collonil Classic Clean & Care Foam to remove marks, following the instructions carefully. For more persistent marks or scuffs, you can use a polish in the same shade as your shoes.

No, please don’t put your shoes in the dryer. The heat will destroy the beautiful leathers by dehydrating the fibres. Please view our care instructions here.

Our footbeds are leather lined, this means that placing them into the washing machine can cause some damage to the leathers which can’t be reversed.

We find that wiping them down with baby wipes and allowing them to air dry in a shady place is very effective. Ensure they’re alcohol-free wipes and that they’re fully dry before placing back into your shoe.

To return your shoes and see our full returns policy, head to our returns page here.

All purchases made from independent stockists must be returned to your place of purchase. Your return is subject to the stockist’s terms and conditions, which may vary from our online store.

Yes! If you’ve lodged your return via Courier Post, you can track it with the lodgement number that you would have been emailed when you created the return.

For hygiene reasons, socks cannot be returned.

If your shoes were purchased with more than a 20% discount, you will not be eligible for a return or store credit. If you have purchased a sale shoe, please check the sale terms and conditions here before lodging a return.

If you have purchased a sale shoe, please check the sale terms and conditions here before lodging a return to make sure your return is eligible.

Once we receive your shoes back, we will issue you with a store credit valued at the full price of the shoes. You can then re-order your preferred size/colour while still receiving your discount!

Yes! As long as your purchases meet the requirements outlined on our returns page here.

Yes! When processing your return, your refund will be issued via Afterpay. This will cancel any future payments and refund any payments that have already been made.

If you believe you’ve received a faulty product, please send through some images of the area of concern to info@frankie4.co.nz and our customer care team will assist!

All footwear must be returned in an as-new and unworn condition, with all original packaging and components included. This includes the original shoe-box, and any Sole Saver™️ or Custom Control™️ components. Please refrain from taping the shoe-box shut, as this can damage the shoe-box when we remove the tape. Please ensure your return is packed in external packaging, such as a post bag or wrapping paper. 

If you are missing the original packaging, but would still like to make a return, please contact our customer care team.
info@frankie4.co.nz | 1300 721 898 | Live Chat

Once your return has arrived with us, we do kindly ask to allow up to 3 business days for your return to be processed. If you have not heard from us after this time period, please email info@frankie4.co.nz

If you need a copy of your invoice, please email us at info@frankie4.co.nz and our customer care team can email this through for you.

Yes! Responsible making is just as important to us as it is to you, it aligns with our brand ethos.

Our footwear is made in Vietnam with a highly regarded and respected company that make quality footwear responsibly. 

Our supplier is very respected in the footwear industry. They adhere to the government law for wages, salary benefits, safety, emergency response training and environment protection.

Our supplier has, and welcomes, routine SMETA audits for their customers (us!) by Sedex every year.  

Some key points about our supplier:

ï         Our supplier does NOT use child labour.
ï         Our supplier pays all their workers fairly.
ï         Our supplier complies with local labour laws on wages, salary benefits, social benefits, working hours, conditions, and insurances.

We sure do! At FRANKIE4 HQ in Brisbane, we recycle all our packaging cardboard, paper, shrink wrap and plastic.

We're proud of how our Vietnamese supplier operates environmentally. They enforce and adhere to a strict company policy on environmental protection. They recycle the leather, plastic, paper and cartons they work with, and have a legal waste water treatment vendor to collect and clean the water every month.

At FRANKIE4, we pride ourselves on our sourcing of high quality leathers from around the globe to ensure that our footwear is stylish, functional, and lasts the distance! It's important to us that all FRANKIE4 leather products come from reputable companies. We buy from New Zealand, Italy, India, Pakistan and China.

Our leather vendors are required to test the items for banned substances. The chemical vendors also have the same test.

Selected FRANKIE4 styles in our sneaker & workwear range meet the slip-resistance standards of EN-ISO 20347:2012(SRC) and ISO 13287 (SRB).

The following coding provides more information about our slip resistant rating.
SRA: tested on ceramic floor with sodium lauryl sulphate (SLS) solution
SRB: Tested on steel floor with glycerol
SRC: tested on both ceramic tile with SLS solution and steel floor with glycerol