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PRODUCT RETURNS

ACHIEVING THE PERFECT FIT

Tad roomy or feeling a bit tight? Explore our guide to creating sole wellness and a perfect fit below.

SIZE GUIDE

With over a decade of research and Australian podiatrist design behind every pair of FRANKIE4s, there’s a lot to love and experience. To help, we’ve put together some expert tips to help you make the most of your wardrobe’s latest addition, including finding your perfect fit and caring for your FRANKIE4s. 

SOLE SAVER PACK™

The Sole Saver Pack™ is found in every box of boots, sneakers and most flats for you to mix‑and‑match according to your needs. We created this pack because no two feet are the same—narrow, wide, bunioned or not. We want to help FRANKIE4 shoes fit every unique foot like a glove.

OUR RETURNS POLICY  

We are confident that you will love what you ordered, but if your new shoes don’t quite work out after trying these tips, we’re happy to offer an online credit note or refund on footwear purchases provided the shoes are returned within 30 days in as-new condition.

FAQs

30-DAY RETURN POLICY

Free Returns & Exchanges

We are confident that you will love what you ordered, but if something doesn't work out, we're happy to offer an exchange, store credit or full refund on most unworn items in their original condition (with all packaging and components included), bought via our online store (AU or NZ orders) or any of our concept stores. Simply click the link below to start the return process.

Shoes must be returned within 30 days of receiving the order.

Footwear purchased on a sale or markdown may not be eligible for our standard return policy above. The return outcomes for sale and discounted shoes differs based on the value of the discount. See below 'Sale Items' section for more information.

For hygiene reasons, we are unable to offer returns for socks or sockettes.

While most returns are processed within 1-2 days, we kindly ask that you allow up to 5 business days for your return to be processed once we’ve received it back at our HQ.

NEED ASSISTANCE AND SIZING

If your new sole mates aren't the right size, please see ourSize Guide to find your correct size. Then, select ‘Store Credit’ when returning your incorrect size, to repurchase your new size once your return has been processed.

SOLE SAVER PACK™️

If you find your new FRANKIE4s are too loose or too tight, and they came with our Sole Saver Pack™️, we have a solution for you! Included in most of our enclosed styles is a small bag of removable footbeds, made for adjusting the fit of your FRANKIE4 shoes. You can learn more about our Sole Saver™️ Pack here, or chat with one of our Sole Savers online!

SALE ITEMS

Styles discounted 10-25% off: Sales under this offer are eligible for a return as per our standard policy. Provided the shoes are returned within 30 days in their as new and unworn condition, a return is eligible for an exchange, store credit, or refund. A return shipping fee may apply.

Styles discounted 30% off: Sales under this offer are not eligible for a refund. Provided the shoes are returned within 30 days in their as new and unworn condition, a return is eligible for a size exchange (same style/colour, pending stock availability) or a store credit of price paid. A return shipping fee may apply.

Styles discounted 40-50% off: Sales under this offer are considered a final sale product and are not eligible for return. No exchanges, store credits, or refunds available on change of mind for products included in this promotion (this includes purchasing the wrong size).

Styles discounted to $60, $99 or $129: Sales under this offer are considered a final sale product and are not eligible for return. No exchanges, store credits, or refunds available on change of mind for products included in this promotion (this includes purchasing the wrong size).

View all T&Cs here.

REQUEST A CREDIT NOTE

If you purchased your FRANKIE4s through one of our amazing stockists, please contact them directly to organise your return.

Should you need an extension or have an inquiry please email: info@frankie4.com.au

CONTACT US

Our team of expert sole savers are available to answer any questions. Contact us via phone 07 3106 3351, email info@frankie4.com.au,or chat to us online - we can't wait to hear from you.

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