Free Returns & Exchanges

We are confident that you will love what you ordered, but if something doesn't work out, we're happy to offer an exchange, store credit or full refund on most unworn items in their original condition (with all packaging and components included), bought via our online store (AU or NZ orders) or any of our concept stores. Simply click the link below to start the return process.

Shoes must be returned within 30 days of receiving the order.

Please note: Styles with a discount greater than 20% are final sale.

For hygiene reasons, we are unable to offer returns for socks or sockettes.

While most returns are processed within 1-2 days, we kindly ask that you allow up to 5 business days for your return to be processed once we’ve received it back at our HQ.

If you find your new FRANKIE4s are too loose or too tight, and they came with our Sole Saver™️ Pack, we have a solution for you! Included in most of our enclosed styles is a small bag of removable footbeds, made for adjusting the fit of your FRANKIE4 shoes. You can learn more about our Sole Saver™️ Pack here, or chat with one of our Sole Savers online!

If you're looking to return a sale item, please read here to confirm your return is eligible before clicking the 'Start the Return Process’ button below.

10 - 20% OFF Sale Items - Returns for a refund or a store credit are available for purchases made with a 20% promotional discount.

Sale Items greater than 20% off - No refunds, exchanges or store credits are available on change of mind for products with these discounts (this includes purchasing the wrong size).

If you purchased your FRANKIE4s through one of our amazing stockists, please contact them directly to organise your return.

Should you need an extension or have an inquiry please email: info@frankie4.com.au