Free Returns & Exchanges

We are confident that you will love what you ordered, but if something doesn't work out, we're happy to offer an exchange, store credit or full refund on most unworn items in their original condition (with all packaging and components included), bought via our online store (AU or NZ orders) or any of our concept stores. Simply click the link below to start the return process.

Shoes must be returned within 30 days of receiving the order.

Footwear purchased on a sale or markdown may not be eligible for our standard return policy above. The return outcomes for sale and discounted shoes differs based on the value of the discount. See below 'Sale Items' section for more information.

For hygiene reasons, we are unable to offer returns for socks or sockettes.

While most returns are processed within 1-2 days, we kindly ask that you allow up to 5 business days for your return to be processed once we’ve received it back at our HQ.

If your new sole mates aren't the right size, please see ourSize Guide to find your correct size. Then, select ‘Store Credit’ when returning your incorrect size, to repurchase your new size once your return has been processed.

If you find your new FRANKIE4s are too loose or too tight, and they came with our Sole Saver Pack™️, we have a solution for you! Included in most of our enclosed styles is a small bag of removable footbeds, made for adjusting the fit of your FRANKIE4 shoes. You can learn more about our Sole Saver™️ Pack here, or chat with one of our Sole Savers online!

Styles discounted 10-25% off: Sales under this offer are eligible for a return as per our standard policy. Provided the shoes are returned within 30 days in their as new and unworn condition, a return is eligible for an exchange, store credit, or refund. A return shipping fee may apply.

Styles discounted 30% off: Sales under this offer are not eligible for a refund. Provided the shoes are returned within 30 days in their as new and unworn condition, a return is eligible for a size exchange (same style/colour, pending stock availability) or a store credit of price paid. A return shipping fee may apply.

Styles discounted 40-50% off: Sales under this offer are considered a final sale product and are not eligible for return. No exchanges, store credits, or refunds available on change of mind for products included in this promotion (this includes purchasing the wrong size).

Styles discounted to $60, $99 or $129: Sales under this offer are considered a final sale product and are not eligible for return. No exchanges, store credits, or refunds available on change of mind for products included in this promotion (this includes purchasing the wrong size).

View all T&Cs here.

If you purchased your FRANKIE4s through one of our amazing stockists, please contact them directly to organise your return.

Should you need an extension or have an inquiry please email: info@frankie4.com.au