Hi, there.

We are FRANKiE4 footwear, a company registered in Australia.  In these terms and conditions. “we”, “us”, or “FRANKiE4” means Frankie B Pty Ltd trading as FRANKiE4 ABN 38 635 319 845, its subsidiaries, and related parties (unless otherwise stated).

When you shop with us (or access our services, its associated features, mobile applications and websites—our “Websites”), the following terms and conditions apply to all orders placed with us and your use of the Websites.  These terms and conditions are to be read in conjunction with any additional terms and conditions or policies we provide (collectively, referred to as “Terms”), including but not limited to our Privacy Policy, Shipping Policy and Returns Policy.

These are important for both of us as they set out what we expect from each other. They also give you helpful info, too. Please make sure you have read and understood the terms before placing your order. If you have any questions, reach out to our Customer Care team—they’re here for you and are always happy to help out.

By browsing, accessing, using the Websites, or ordering a product, you agree to be legally bound by these Terms.  We may change these Terms at any time and without notice to you.  The revised Terms will be made available on our Websites.  Any such changes will only apply to orders submitted after the date on which the changes have been made. So make sure you regularly check the Websites in case there are any changes made, including before you place an order. By continuing to use the Websites you will be deemed to have agreed to such revised Terms.

To shop with us, you need to:

• be at least 16 years old;
• have a credit or debit card that we accept (see bottom of page for details of current payment providers); and
• be authorised to use that credit or debit card (e.g. it is in your name on it or you have permission to use it).

We live to provide the absolute best experience for our customers and community. To help us do this, you understand and agree not to:

1. commit or encourage a criminal offence;
2. submit false or misleading information;
3. post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services;
4. send any unsolicited advertising or promotional material, commonly referred to as "spam";
5. act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the Websites, or which impacts the security of the Websites, or
6. employ any device or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the Websites, corrupt data or to copy content from the Websites.

Let’s talk money stuff.

The prices displayed at FRANKiE4.com include your country’s applicable statutory goods and service tax.  You are responsible for any taxes, duties or other liabilities imposed by any government agency, including without limitation, any customs duty, or any value added tax imposed on any product or services acquired or ordered by you from our Websites.

The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost delivery method is clearly indicated during the check-out process. Our standard delivery fee within New Zealand is $10 (under $100 purchase) and free (over $100 purchase). Our international shipping is $20 flat rate.

If we’re unable to deliver your order in full (and have to make more than one delivery), there won’t be an additional charge for more deliveries. After you’ve placed your order, we’ll keep you updated as much as we can on the status of your delivery. You should be able to track your package’s journey to you. Prices in-store and online may vary. For more information, please visit our shipping and delivery page.

What happens after you place your order?

First, you should receive an acknowledgement email confirming receipt of your order. Then we carry out a standard pre-authorisation check to make sure your card can cover the order.

All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch! FRANKiE4 reserves the right to accept or reject your order for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order.  Whilst we try and ensure that all details, descriptions, and prices that appear on the Websites are accurate, errors (including processing errors) may occur.  If we discover an error in the price or payment of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.  If we are unable to contact you, we will treat the order as cancelled.  If the order is cancelled and you have already paid for the goods, you will receive a full refund.

If for any reason we are unable to fulfill your order, we will let you know ASAP.

Occasionally, we may need to refuse or cancel an order. We may even close or freeze an account (even if we have previously confirmed your order) if we notice something unusual on an order or an account. This action is taken to protect us both. If this happens to you and you think we’ve made a mistake, please don’t hesitate to get in touch with Customer Care. They’ll be more than happy to chat with you about it.

Almost there!

Before you finalise your order, you’ll be given a few delivery options to choose from, as well as estimated delivery dates that depend on the delivery address. Once you’ve placed your order, and this has been packed by a member of our warehouse team, you will receive an email confirmation with your expected delivery details from Australia Post (including your consignment number so you can track your order).  

At FRANKiE4 we try our best to send your order as quickly as possible, but sometimes there can be delays caused by unforeseen situations. As always—live chat, call or email with any questions you might have.

Read all there is to know about Shipping and Delivery at frankie4.com.

Shoe need to return some kicks?

For products purchased at a 10% - 20% discount, your order is eligible for a return as per our standard 45-day Return Policy.

For products purchased at a 21% discount, or greater, your order is not eligible for a return. All sales under this offer are final. No refund, exchanges or credit notes are available on change of mind for products included in this offer (this includes purchasing the wrong size).

All the ways you can pay for FRANKiEs.

Payment before delivery:

Credit card or debit card
You can enter your payment details at the time you place your order using a valid credit or debit card (VISA, Mastercard or AMEX). FRANKiE4 reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value, and whether the address data of the purchaser is correct.  In the event of unusual activity, FRANKiE4 reserves the right to suspend payment temporarily or permanently via your credit card or debit card and we may contact you, your bank or any other relevant third party to report such unusual activity.

PayPal
When paying with PayPal, we may need to check the validity of the PayPal account, that there are enough funds to cover the purchase sum, and validate the billing address details of the purchaser. FRANKiE4 reserves the right to deny any purchase if necessary.

Gift Card
You can choose to pay all, or part of your order placed on our website with FRANKiE4 gift cards.

Payment after delivery:

Afterpay and ZipPay
When you place an order with Afterpay or ZipPay, you agree to pay for your order in regular instalments. Find out more about Afterpay, Klarna and ZipPay here.

Yes, please.

If you’re the lucky recipient of a Promo Code (yay!) you can use it to reduce the price of specified products. Each Promo Code has its own terms, which we will make clear at the time it’s issued to you. Unless specified otherwise, Promo Codes cannot be used to buy FRANKiE gift cards.

If you’re given a unique Promo Code that is meant for your individual use (ie. a SoleChamp Promo Code) please keep it confidential and don’t let anyone else use it. FRANKiE4 reserves the right to cancel any Gift Vouchers in its sole discretion where fraud or misuse is suspected.

Are you seeing what I’m seeing?

We work hard to accurately display the attributes of our products, including composition and colours. The hues you see will depend on your computer system, so unfortunately, we cannot guarantee an accurate display of our colourways.  FRANKiE4 is not responsible for any such variations in respect of your order.  However, if an item is materially different from the representation on the Website, you may be entitled to a refund or exchange under the Australian Consumer Law.

Unless otherwise stated, any additional items and accessories styled or shown in a product image are for display purposes only and are not included in the listed price.  You must ensure that you carefully read the product title and description before purchasing anything from our Websites.

FRANKiE4 will retain title to the products you order until you have made payment in full for those products, but all risk in the products will pass to you upon their delivery to or collection by a postal or courier service.

You should consider whether you need to obtain any suitable insurance.

FRANKiE4 offers the ability for you to create an online account.

You must provide true and factual information when creating an online account. You must keep your username and password confidential at all times. FRANKiE4 is entitled to assume that anybody accessing your account using your confidential username and password is you.

Be aware that others may access your account and private information if you do not sign-out before ending your session with FRANKiE4. Be particularly cautious when using public computers or devices that do not automatically log you out when you exit your browser.

From time to time, FRANKiE4 may promote, or advertise events, offers, items, services or other activities that may be conducted offline or which may be conducted by third parties.  These events, items, services or other activities may be subject to separate terms and conditions.  You acknowledge that you participate in any of these activities entirely at your own risk and in accordance with those separate terms and conditions.

Our Websites may feature or display hyperlinks and pointers to websites operated by third parties.  Such websites do not form part of our Websites and are not under our control.  We do not accept any responsibility for the contents of any such hyperlink or linked website. If you click on a link to any third party websites you leave our Websites entirely at your own risk.

FRANKiE4 does not represent that any information (including any file) obtained from or through the website is free from computer viruses or other faults or defects. It is your responsibility to scan any such information for computer viruses.

To the maximum extent permitted by law, FRANKiE4 will not be liable to you or to any other person for any loss or damage (whether direct, indirect, consequential or economic) however caused and whether in contract, tort or otherwise, which may result directly or indirectly from any such information, by a distributed denial-of-service attack or by any malicious or harmful programs, scripts or technologies that may affect our Websites, system failures or any other harmful material that may infect your computer, device, programs, data or other proprietary material; you agree to release us from any such liability.

More important legal goodies.

The Schedule 2 of the Competition and Consumer Act 2010 (Cth) or equivalent State or Territory laws in Australia (“Australian Consumer Law”) may confer rights, guarantees and remedies on you in relation to the provision by us of goods or services on the website, which cannot be excluded, restricted or modified. We do not exclude these rights but do exclude all other conditions and warranties implied by custom, law or statute.

Despite any other provision of these Terms to the contrary and to the extent permitted by law (including the Australian Consumer Law), FRANKiE4 will in no way be liable for any direct, indirect, incidental, special or consequential damages, resulting from use or inability to use the Websites or for the cost of procurement of substitute products or resulting from any products purchased or obtained or messages received or transactions entered into through the Websites or resulting from unauthorised access to or alteration of your transmissions or data or of any information contained on the Websites, including but not limited to, damages for loss of profits, use, data or other intangible, even if FRANKiE4 has been advised of the possibility of such damages.

To the extent permitted by law, where any legislation (including the Australian Consumer Law) implies in the Terms any term, condition or warranty, and that legislation avoids or prohibits provisions in a contract excluding or modifying the application of or exercise of, or liability under such term, condition or warranty, such term, condition or warranty shall be deemed to be included in the Terms, however, the liability of FRANKiE4 for any breach of such term, condition or warranty shall be limited, at the option of FRANKiE4 to any one or more of the following:

• the replacement of the goods or supply of equivalent goods;
• the repair of such goods;
• the payment of the cost of replacing the goods or of acquiring equivalent goods; or
• the payment of the cost of having the goods repaired.

Despite any other provision of these Terms to the contrary and to the extent permitted by law, FRANKi4’s maximum liability under any order shall not exceed the aggregate of the purchase monies received by FRANKiE4 for that order.

If you think there is a fault with the goods you have received, please let us know straight away by contacting our Customer Care Team. Please include as many details as possible about the order and the problem with the goods.

You indemnify and hold us and our related entities, affiliates, and our and their respective officers, agents, and employees, harmless from and against any and all claims, demands, proceedings, losses and damages (actual, special and consequential) of every kind and nature, known and unknown, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms or your breach of any law or the rights of a third party.

Stuff we own.

All intellectual property rights in and associated with the Websites, including all text, graphics, user interfaces, photographs, registered or unregistered trademarks, patents, logos, and artwork including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such contact remain with FRANKiE4 and its third party licensors.  Nothing you do on or in relation to the Websites, will transfer any intellectual property rights to you or licence you to exercise any intellectual property rights unless this is expressly stated.

Except as permitted under relevant intellectual property laws, no part of our Websites or any of our content supplied to you or which appears on our Websites may be copied, reproduced, republished, performed/presented in public, uploaded, posted, publicly displayed, encoded, translated, sold, exploited, transmitted or distributed in any way to any other computer, server, website or other medium for publication or distribution or for any business or commercial enterprise (including further copying, recording, taping or by a storage and information retrieval system) without the prior written consent of FRANKiE4.

You may store, print, and display the content supplied solely for your own personal use.

For an entry into the Sole Champ™ Program, you must:

1.    Complete the Sole Champ™ application form provided and opt-in to receive Health Professional database emails including your own discount code, special offers, new releases and notifications of FRANKiE4 restocks.
2.    Agree to provide a testimonial of your experience with your FRANKiE4 shoes. In addition, provide a full-length photo of yourself wearing your selected FRANKiE4 shoes, ensuring the shoes (and space) are reasonably clean, the image is clear and includes your face.
3.    Agree that you will provide both your testimonial and photo within 4 weeks of receiving your shoes.
4.    Give permission for these submissions to be used by FRANKiE4 footwear for marketing purposes on social media, emails and our websites. Please note, not all testimonials and images will be featured.

Your request to be considered to receive a complimentary pair of shoes is subject to approval and not an automatic process. A representative of FRANKiE4 footwear chooses the Sole Champs at random and will contact the successful entrants directly to notify. There is no cost involved with this program. For each round, a certain number of new sole champs will be selected and announced on social media, as advised by FRANKiE4. Chosen sole champs will be sent a link to a range of FRANKiE4 shoes specific to this program. You may select one (1) complementary pair of shoes from this collection which will be dispatched directly to you. Please note that each style is subject to stock availability. The intention is for you to wear your shoes throughout your day as a Health Professional, predominantly within your workplace. We understand that our amazing Health Professionals are busy people, so if you feel as though you will not have time to commit to these terms, please withdraw your entry. If you do agree to these terms, please submit your entry and you will go into the draw to become a FRANKiE4 Sole Champ™. Once entered, you will be in the draw for future rounds, and only rounds in which we are calling your profession. If you are randomly selected as a Sole Champ, your entry will be taken out for future rounds as you are not able to be selected again.

Complimentary shoes cannot be transferred or redeemed for online store credit or cash. No rain checks. This offer cannot be used in conjunction with any other offer. Our normal FRANKiE4 returns policy applies to all complimentary shoes. The intention of this program is simply for FRANKiE4 and their customers’ benefit, therefor FRANKiE4 will not disclose any of the provided information from your entry to external businesses/persons.

This round is open to New Zealand residents only.

FRANKiE4 reserves the right to withdraw this offer at any time without notice.