Customer Care


Feel the love

Our customer care team is so much more than just a friendly face, voice on the phone or chat online. They’re a smart, shoe-savvy and super-lovely bunch dedicated to helping you find the perfect fit for your style and feet.

How do they know so much? Every member of our team spends time fitting real customers in our concept stores. Staying up-to-date with training on all the tech in our shoes (there’s a lot in there!), understanding all things feet and learning how our shoes can help you. This means when you pop in-store, call or reach out on live chat, you can feel confident you’re connecting with a real person who has the know-how to assist you.

Your experience is everything to us. That's why we offer free shipping for orders over $100 (within NZ), and free returns within New Zealand. It's also why we ask every customer to review our shoes and why we have over 75,000 buyer reviews, averaging a 86% 5-star rating.

We're just a click away

Our customer care team can’t wait to help provide you with a fast and friendly response. Connect with us 7 days a week online via email, live-chat or social media, between 9am-12am, or by phone between 11am-8pm, NZST. Talk soon!

1300 721 898
online chat

Your questions, our answers

How much is shipping?

We offer free delivery for orders over $100, within New Zealand! For New Zealand orders under $100, standard delivery is an additional $10. At this stage we are unable to offer International Shipping through our NZ Store.

What is your returns policy?

We’re happy to offer an online credit note or refund for most footwear purchased at our online store. Shoes must be in as-new conditions and returns must be made within 30 days of receiving the order. We’ll even pay the return shipping costs for shoes purchased in New Zealand.

Are there any import taxes on purchases from outside of New Zealand?

At this stage we are unable to offer International Shipping through our NZ Store. Head over to our AU Store for free INTL Shipping on all orders over $100AUD!

Are your shoes highly-rated by customers?

To date, we’ve received over 75,000 verified buyer reviews with an average of 86% 5-star rating. You can find reviews on all our product pages by scrolling down to see what our customers have had to say. Following a purchase, all customers are invited to review their footwear. How you feel is everything to us and helps fuel future collections!