Customer Care

EXPERIENCE OUR
SECOND-TO-NONE SERVICE.

Feel the love

Our customer care team is so much more than just a friendly face, voice on the phone or chat online. They’re a smart, shoe-savvy and super-lovely bunch dedicated to helping you find the perfect fit for your style and feet.

How do they know so much? Every member of our team spends time fitting real customers in our concept stores. Staying up-to-date with training on all the tech in our shoes (there’s a lot in there!), understanding all things feet and learning how our shoes can help you. This means when you pop in-store, call or reach out on live chat, you can feel confident you’re connecting with a real person who has the know-how to assist you.

Your experience is everything to us. That’s why we offer free shipping worldwide for all orders over $100—and free returns in New Zealand. It’s also why we ask every customer to review our shoes and why we have over 71,000 buyer reviews averaging a 85.9% 5-star rating.

We're just a click away

Our customer care team can’t wait to help provide you with a fast and friendly response. Connect with us 7 days a week online via email, live-chat or social media, between 9am-12am, or by phone between 11am-8pm, NZST. Talk soon!

1300 721 898
info@frankie4.co.nz
online chat

Your questions, our answers

How much is shipping?

We offer free delivery for orders over $100 in New Zealand and worldwide! For orders under $100, standard delivery is an additional $10.

What is your returns policy?

We’re happy to offer an online credit note or refund for most footwear purchased at our online store. Shoes must be in as-new conditions and returns must be made within 45 days of receiving the order. We’ll even pay the return shipping costs for shoes purchased in New Zealand.

Are there any import taxes on purchases from outside of New Zealand?

Please check your country’s policy on import taxes so you’re aware of any additional costs you may incur.

Are your shoes highly-rated by customers?

To date, we’ve received over 71,000 verified buyer reviews with an average of 85.9% 5-star rating. You can find reviews on all our product pages by scrolling down to see what our customers have had to say. Following a purchase, all customers are invited to review their footwear. How you feel is everything to us and helps fuel future collections!

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